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Problems & fixes

iPhone frozen or not responding? How to force restart any model

A frozen iPhone can be fixed in seconds. Learn the force restart button sequence for every model and what to do if freezes keep happening.

Illustration of an iPhone with arrows showing the volume and side button sequence
Volume up, volume down, hold the side button.
Short answer

On iPhone 8 and later, press and release volume up, press and release volume down, then hold the side button until the Apple logo appears.

A force restart does not erase anything. It is the first fix for freezes, black screens and unresponsive touch.

Force restart by model

iPhoneButton sequence
iPhone 8 and later (including Face ID models)Volume up, volume down, then hold the side button until the logo appears
iPhone 7 and 7 PlusHold volume down and the side button together until the logo appears
iPhone 6s and earlier, iPhone SE (1st gen)Hold Home and the top or side button together until the logo appears

If freezes keep happening

  1. Update iOS and all apps.
  2. Free up storage; aim to keep at least 10% free.
  3. Delete or reinstall the app that freezes most.
  4. Reset all settings (not Erase All Content).
  5. Back up and restore as new if it continues.

When it is hardware

Freezes that come with heat, rapid battery drop or random shutdowns point to a battery or logic board fault. Ask a technician for a battery health and diagnostic check.

Frequently asked questions

Is a force restart bad for my iPhone?

No, it is safe and does not delete data.

What if the buttons don't work?

Use AssistiveTouch if the screen works, or connect to a computer, or visit a service provider.

Sources

Find Next Phone is an independent retailer. Apple, iPhone and iOS are trademarks of Apple Inc. Illustrations are our own and are not Apple product images.

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