Find Next Phone warranty

What is covered

• A reproducible functional failure arising during normal use and not caused by accidental or liquid damage.
• A supplied component that fails to meet the written condition or certification standard.
• Repair, replacement or another appropriate remedy after technical inspection, subject to parts and device availability.

What is not normally covered

• Accidental impact, cracked glass, bent frames, liquid ingress, fire, theft or loss.
• Cosmetic wear that was disclosed at sale or develops through ordinary use.
• Normal battery ageing unless the battery fails the written assurance supplied with the order.
• Damage caused by unauthorised opening, modification, misuse or unsuitable accessories.
• Account, passcode, carrier, app or data issues that are not a hardware defect.

Making a claim

Email orders@findnextphone.com with the order reference, IMEI or serial reference, symptom, when it began and any photos or video. Back up your data before service. Never send an Apple Account password or passcode by email. We will provide inspection and handover instructions.

Apple warranty and imported models

Apple coverage is separate from Find Next Phone seller warranty. Apple may restrict iPhone warranty service to the original country of sale, depending on the model and service availability. The product page and invoice should identify the regional version and the party responsible for after-sales support.