Returns and inspection policy

Seven-day inspection period

Contact orders@findnextphone.com within seven calendar days of delivery and include the order reference, device IMEI or serial reference, a description of the issue and clear photos or video where relevant. Keep the device, packaging and included accessories in the condition received while the request is reviewed.

Eligible returns

• A wrong model, storage, colour or condition was supplied.
• The device arrived damaged or has a reproducible functional fault that was not disclosed.
• A certified-used device materially differs from its written grade or inspection description.
• A new device remains unopened and unused, subject to confirmation before return.

Items that need individual assessment

• A new phone that has been opened, activated or had its seal removed.
• A device with new physical, liquid or accidental damage after delivery.
• A phone that has been modified, repaired, reset incorrectly or remains linked to the customer's Apple Account.
• Accessories removed from hygienic or sealed packaging unless faulty.

Resolution

After inspection, an eligible claim may be resolved by repair, replacement, exchange or refund as applicable. Approved refunds are returned through the original agreed payment route. Nothing in this policy limits mandatory UAE consumer rights for defective or misdescribed goods.